Privacy Policy
Effective Date: 08-03-2026
Welcome to Uma Print Gallery. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and place an order.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Billing & Shipping address
- Payment details
Order Information
- Uploaded images, logos, and design files
- Product preferences and customization details
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve website and services
- Send promotional offers (only if you opt-in)
3. Payment Security
We do not store your debit/credit card details.
Payments are processed securely through trusted third-party payment gateways.
4. Use of Uploaded Designs & Images
- Customers are responsible for ensuring they have rights to use uploaded content.
- We do not use your designs or images for marketing without your permission.
- Design files may be stored for order processing and future reorders.
5. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember customer preferences
You can disable cookies in your browser settings.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Courier & shipping partners for delivery
- Payment gateway providers
- Legal authorities if required by law
7. Data Protection
We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online system is 100% secure.
8. Retention of Data
We retain customer data only as long as necessary for:
- Order fulfillment
- Legal compliance
- Accounting purposes
9. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your data (subject to legal requirements)
To request changes, contact us at:
Email: umaprintgallery30@gmail.com
10. Children’s Privacy
Our website is not intended for children under 18 years of age.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us using the email above.
Shipping & Returns Policy
Effective Date: [Insert Date]
Thank you for shopping with Uma Print Gallery. We specialize in customized printing products. Please read our Shipping & Returns policy carefully before placing your order.
Shipping Policy
1. Order Processing Time
- All products are custom-made as per your design.
- Production time usually takes 3–7 working days, depending on product type and quantity.
- Bulk corporate orders may require additional time.
Orders are processed only after full payment confirmation.
2. Shipping Time
- Standard delivery time: 3–9 working days across India.
- Delivery time may vary depending on location and courier service.
- Remote areas may require extra time.
Please note: Delivery timelines are estimates and not guaranteed.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout.
- Free shipping may be offered during promotional periods.
4. Tracking Information
Once your order is shipped, tracking details will be shared via:
5. Delays
We are not responsible for delays caused by:
- Courier partners
- Natural disasters
- Public holidays
- Incorrect shipping address provided by customer
Returns & Refund Policy
Since our products are customized and printed as per customer design, we follow a strict return policy.
1. No Return Policy (Customized Products)
We do not accept returns or refunds for:
- Change of mind
- Incorrect size selected by customer
- Minor color variations (due to screen differences)
- Low-resolution image provided by customer
2. Eligible Returns
Returns are accepted only if:
- Product is damaged during delivery
- Wrong product is delivered
- Printing defect from our side
3. Reporting an Issue
Customers must:
- Inform us within 48 hours of delivery
- Share clear photos/videos of the product
- Provide order number
Contact Details:
Email: umaprintgallery30@gmail.com
4. Refund Process
- Once the issue is verified, we may offer:
- Replacement product
- Partial refund
- Full refund (if applicable)
- Refunds are processed within 7–10 working days to the original payment method.
5. Cancellation Policy
- Orders can be cancelled only before production begins.
- Once printing has started, cancellation is not allowed.
6. Bulk & Corporate Orders
Bulk customized corporate orders (T-shirts, caps, gifts & other mentioned products) are non-refundable once production starts.
